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by Christopher Alton


When working with newer Android applications, you may face the following error.


What this means is that the application being installed is not supported by that Android OS version. For example, an application build for Android v4.4 may not run on Android v4.0.4

You can retrieve the device logs during your session which will advise of the actual error. Please see these links on how to retrieve device logs.

Getting the Device Log in Manual Testing

Getting the Device Log in Automated Testing

When facing this issue, please contact your application developer for your client/customer/internal resource, as your application developer would be your point of contact to resolve the problem.