Last updated: Mar 26, 2019 15:49
by Nato Vasilevski
If you face issues when restarting a device that goes in a failed state after you perform a reboot, this article is for you.
There is a limitation with these makes and models that have problems when restarting:
- All the Huawei devices
- One Plus 6
Motorola Droid Turbo 2
Why is this happening
The issue is caused by the ingrained functionality that the devices fallback to the default setting for USB after a reboot – charging only. No commands can be sent to the device and the Perfecto platform cannot be loaded because of this reason. As a result the device gets marked as FAILED after restart.
What can you do if you need to restart?
What Perfecto recommends
Typically, the best course of action is to fully disable reboot as an option from Perfecto side.
If you need to reboot the device, open a support case.