Last updated: Oct 17, 2019 23:56
Avoiding unintended passcode locking
Devices tied to a Mobile Device Management (MDM) solution like AirWatch, MobileIron, and XenMobile engage the passcode lock and then you can't use the device. This happens if a device is opened by an end-user and left idle until the lockout period for the MDM is reached. Perhaps you were getting coffee? Whatever the reason, once the passcode lock is engaged on iOS, the only option is for someone in the data center to go to the rack, pick up your device and enter the passcode manually.
Why is this a limitation?
Apple has very strong security and even law enforcement isn't happy about how hard it is to break into a mobile device if there's a passcode lock.
For our best practices on how to prevent accidental device locking, please see the following article for both MDM use and general device password/passcode/pin use.
Supporting MDM (Mobile Device Management) and Device Passwords
Still have questions?
Please reach out to the Perfecto Support Team with any questions that you may have.