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Last updated: Mar 18, 2019 20:23

By Devin Ayres


I need to Chat with Perfecto Support, how can I do this?

You can easily open a support chat with the Perfecto support team by clicking this link here.


  1.  Click on your Support Topic:



 

      2. Click on your Issue Type:

This shows that I have clicked Support Topic - Automation and Issue Type - Object Identification issue.


The topic selected will have some quick solutions and root causes that may help to explain and solve the issue that you are facing.

If the solution is not listed here, please check the Perfecto developers and help article site as most issues can be resolved by our help articles.



If there is still no solution, click on the Chat with Support button.



A window will pop open while you wait for a member of the Support Team to connect to the chat.

Once an agent connects you will be able to explain your situation in detail and ask as many questions as you would like.


How to open a case in the Chat:

If you need to wrap up the chat at anytime, or if a Support member suggests, a Support Ticket can be opened in the chat for further investigation.

Simply ask them to create a ticket.  They will follow up with a few additional questions and will create this on their end.

You will receive email notification of your case submission, and a Perfecto support engineer will reach out to you accordingly.


Video:  The Support Chat Process