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Last updated: Nov 02, 2020 17:25

There may come a time in a testers experience when the powers that be (for example upper management or security) require cloud devices to need an MDM, or a password/passcode/pin. An MDM is a Mobile Device Manager. Mobile Device Management (MDM) and Device Locking explains a little more about MDM use, and how Perfecto can support passwords/passcodes/PIN.

If an MDM is absolutely required, Perfecto devices can work with an MDM. The MDM configurations would be done by whoever is supporting the MDM policies on the customer side.

Following are a few caveats to consider when working with an MDM:

  • Android devices using an MDM. The MDM must not disable or restrict the following services:
    • Do Not disable ADB Debugging
    • Do Not disable the function to allow installation of unknown applications - (this is an android security setting)
    • Do Not disable data transfer over USB
    • Do Not disable video transfer over USB
  • iOS devices using an MDM. The MDM must not disable or restrict the following services:
    • Any of the Perfecto iOS clients on the device
    • Do Not require a passcode lock less than 15 minutes,
    • Do Not disable data transfer over USB
    • Do Not disable video transfer over USB
    • Do Not disable installation of applications to the device
  • General Configuration. The MDM must not force the following:
    • Immediate passcode lock - If required, set to no less than 15 minutes

As long as the MDM follows these requirements on the devices, using an MDM should not be a problem. Note that passwords/passcodes/pin use also falls under the same regulations.

Important

Perfecto is not responsible for installing, configuring or maintenance of any  customer MDM or customer installed certificate(s).