Page tree
Skip to end of metadata
Go to start of metadata

Last updated: Feb 14, 2020 22:02

By Christopher Alton

This question has been asked a lot. Here is a quick reference on how Perfecto can support MDM and security locks on devices.

A time may come when your testing needs (or business needs), requires that a device has a MDM configuration, or a passcode/password lock. Perfecto devices can work with an MDM. The MDM configurations would be done by whomever is supporting the MDM policies, on the customers side. There are a few caveats to understand when working with an MDM:

  • Android Devices using an MDM
    • MDM must not disable or restrict the following services
      • Do Not disable ADB Debugging
      • Do Not disable the function to allow installation of unknown applications - (this is an android security setting)
      • Do Not disable data transfer over USB
      • Do Not disable video transfer over USB
  • iOS Devices using an MDM
    • MDM must not disable or restrict the following services
      • Any of the Perfecto iOS clients on the device
      • Perfecto iOS clients must not be hidden from application screen
      • Pairing between the device and trusted server
      • Do Not require a passcode lock less than 15 minutes,
      • Do Not disable data transfer over USB
      • Do Not disable video transfer over USB
      • Do Not disable installation of applications to the device
      • Do Not disable Perfecto clients from being able to launch on the device


  • General Configuration
      • MDM and any Passcode/PIN/Password lock must not force the following
        • Immediate passcode lock - If required, set to no less than 15 minutes
      • Enrollment should be configured to only be allowed as a one time request.
        • Forcing the MDM to log in with a timeout period will disable the device upon every request.
      • MDM should allow for installation/uninstallation of Perfecto applications.
  • Limitations
    • Power cycle is not supported on iOS devices, when a lock code is enabled
    • This is regardless if it is an MDM controlled lock, or if it is a generic passcode/password lock


As long as the MDM follows these requirements on the devices, then using an MDM should not be a problem. Please note that passwords/passcodes/pin use also falls under the same regulations.

If you have any further questions about MDM usage, and/or passwords/passcodes and PIN usage, please contact the Perfecto Support Team.