Last updated: Mar 26, 2019 15:15
By Christopher Alton
When uploading a file to the cloud lab repository or mobile lab device, you receive the following error:
Why This Happens:
This usually happens during manual testing.
What you are seeing is a network security block on the local user computer. When the user tries to upload a file to a device, it requires searching of the local computer system. There is a security block that is preventing this from happening, per a security policy of your company network. It all depends on the security policies in those networks, and/or on your computer.
Perfecto does not cause this issue as we have no control over your local computer file system.
The end result is to have your Infra and Security team review the issue. They need to see what happens, which is the cloud is asking to open a pop up to select a file on the local computer. This is standard for any upload request to anything from a web browser. As an example: you would see the same pop up, if you tried to save an excel document to your computer.
It is a file system restriction that only your Infra and/or Security team can resolve.
The other suggestion is to upload the IPA or APK file to the cloud repository using REST API commands. From there, a user can install the app from the cloud repository, thereby eliminating the issue with the local users computer security completely.