To resolve the issue, check the following:
- The time and date are set on Automatically.
Go to Settings > Date & Time and enable the option "Set time automatically".
After setting the date and time, power cycle the device.
- The device has working WiFi or Cellular service.
- There is a valid Google account signed into the device.
Note: Perfecto does not provide a Google account. Testers are responsible for creating and using their own Google account. This can be done from the device or from Google's website.
If these steps fail, please open a case with the Perfecto Support team regarding the device.