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Last updated: Sep 17, 2017 11:40

By Yaron White

Solutions for UFT Mobile issues

Add-in Compatibility
The Mobile Cloud add-in may be incompatible with the cloud. If an error message is displayed during log in, click the here link in the error message, close UFT and follow the re-installation instructions.


No Images in Screen Capture
If the screen shot is missing from the test report, check the Screen Capture Configuration.


Access Denied

  • Request user role access from cloud administrator.
  • Make sure that you are entering the cloud information correctly.

Enter the Cloud name without http and nexperience. For example, mobilecloud.perfectomobile.com


UFT Mobile Add-in is not Displayed
Select UFT Mobile from View menu.

Unable to use Hidden Mode option in automation
Hidden Mode is currently not available for use with UFT Mobile.