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Last updated: Jun 23, 2020 14:20

Problem

You receive the following error when trying to uninstall a system-level app included in the OS of the device: 

For example, the MyVerizon app is a system-level app built into the device. 

Root cause

System-level apps cannot be removed using any uninstall tool or ADB tools, neither manually nor automated. This applies by design to any app built into the OS.

Workaround

Although system-level apps on AndroidOS cannot be removed from the device, AndroidOS does allow you to disable those apps.
For example, under Settings > Apps, you can see the disable button for the system-level app.

To disable system-level apps:

  1. Open the Settings app Settings app.
  2. Tap Apps & Notifications
  3. Tap the app you want to disable. If you do not see it, first tap See all apps or App info.
  4. Tap Disable.

This link takes you to the official Google support page on how to disable system-level apps.