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Last updated: Jun 25, 2020 12:49

Problem

The iOS clock is always showing 9:41, you cannot set the right time (or even time-zone), or the WiFi symbol does not correlate with whether there is actually WiFi.

All devices connected to enhanced video streaming display a fixed image instead of the regular status bar. For example, the device always shows 9:41 am and may look connected to WiFi even though there is no internet. Alternatively, on iOS 12 devices, the WiFi symbol may not appear, but the WiFi may be connected. 

Explanation

This issue occurs due to an Apple limitation that does not allow the template to sync the correct time.

Perform the following steps to check if your device is connected to enhanced video streaming:

  1. Open a device in the Perfecto Lab and click theicon to open the info panel on the right.
  2. In the info panel, check the Distributor. If the distributor starts with MacCam, the device is connected to the enhanced video streaming.

If you want to retrieve the device time, use the methods described here.