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Last updated: Aug 02, 2017 17:23

Troubleshooting behavior of iOS devices running v7.0 and above


IssueDescriptioniOS Version
Non-responsive deviceTry: 
Press the Home button on device. 
Close and open the the device again. 
Device is configured to never auto-lock. 
Passcode lock feature is turned off.
7.0 and above
iPad orientation is wrong or touch is not synced correctly Reset using the position icon and select reset.7.0 and above
Vitals not workingUse the Power cycle icon to reboot the deviceEarlier than 9.0
Do not see data files for the app when displaying the File transfer tableVerify that UIFileSharingEnabled key in the app's info.plist is set to YES.7.0 and above