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Last updated: Mar 24, 2018 17:44

If you receive a cloudflare error when using Eclipse/Selenium on the Perfecto Lab, please read this article on how to resolve the issue.

By Christopher Alton

If you experience the following warning/error messages in your Selenium/Eclipse output, please read the rest of this article to understand why you may have received these errors.

Access denied | www.perfectomobile.com used CloudFlare to restrict access

The owner of this website (www.perfectomobile.com) has banned your access based on your browser's signature

These errors are usually when your Selenium/Eclipse lab settings are pointed to www.perfectomobile.com. In order to fix this issue, start your Selenium/Eclipse and click on Window > Preferences > Perfecto Lab.

Make sure to change your cloud name and user name to match your cloud.

Make sure to change the Cloud field to Your Perfecto Lab URL. This URL must match what you are using. Example: mobilecloud.perfectomobile.com and not www.perfectomobile.com


Note: You may use a different Perfect Lab than mobilecloud.perfectomobile.com. Please check with your sales representative, or team manager, on what to use for your Perfecto Lab URL.

If you still face an issue, please click here to open a case with the Perfecto support team.