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Last updated: Jun 11, 2019 15:03

Problem

An iPad Pro 12.9 (2017 version) connected to an HSS will display a "black screen" whenever a high-detail image is on the device screen. The reason for it is that iOS allocates only 70 MB for the screenshot process - the Apple process responsible for grabbing screenshots - and in the case of complex images on the extremely high resolution iPad it's just not enough.

Solution

Connect the device to Perfecto's iOS Enhanced Video Solution will allow the image to be displayed properly. For on-premise customers, a Mac is required for the iOS Enhanced Video Solution, please contact Perfecto Support for more information.