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Last updated: May 25, 2020 18:13

Problem

Sometimes when attempting to upload .ipa or .apk file to Perfecto repository or install it directly on a device the following error message will be displayed:

Solution

This is often caused by security restrictions on the client machines, where the browser will be not allowed to work with files from the operating system. This could be often worked around by using different browser(in the case for Safari on Mac use Chrome, etc.). Here is a list of items to check:

  1. Install the latest version of Flash - https://get.adobe.com/flashplayer/
  2. Check you have the latest version of the browser.
  3. Attempt running 32bit/64bit browser executable to connect to the cloud and complete the upload. Sometimes using the 32bit browser release allows upload(Windows).
  4. Check with your IT team about any security restrictions applied to your machine/domain account. 

Since the error happens due to a variety of reasons one of the above should resolve the situation and allow file upload.