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Last updated: Jun 25, 2020 18:55

Problem

Occasionally, iOS devices will display a pop-up prompting for the password for the iTunes or iCloud account logged on to the device.  When this happens, the device may enter into an ERROR status due to the pop-up preventing the Perfecto client from properly launching. 

Solution

To clear the pop-ups on the device, contact Perfecto Support.

To prevent this issue, when access to the device is restored, log out of the iTunes/iCloud account and then log back in, thus resetting and confirming the EULA associated with the account.